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Mobile support overview. Account management. International trip planner. Read me first Before you dive too deep into troubleshooting, make sure of the following: Your line is active.
Troubleshoot no signal or "no service" errors Restart your device and check for signal bars. Turn off Wi-Fi to make sure you're using T-Mobile network. Set the device Network mode to Auto. Remove any cases or covers from the device. You can do this over Wi-Fi. See Update your carrier settings on your iPhone or iPad - Apple Support Update the device software to the latest version.
Perform a manual network selection to look for networks your device can connect to. If you see: Registered to T-Mobile network, but no signal : The problem is likely low or no coverage.
If the coverage map showed good coverage, try switching to 2G or turning off LTE. T-Mobile network is not available : The problem is likely no coverage. Service activation with transfer of your existing number Before you begin, follow the instructions in the owner's manual to charge your phone's battery. Return to the Your Account section to view your order details. Once you've signed in, follow the instructions at the top of your order details to activate your phone.
New individual service plan customers: Turn on your phone. Verizon Wireless will e-mail you when your phone is ready for use business days after you submit your request from Your Account in step 2 above.
Upon completion of the number transfer, your service with your previous provider will automatically be canceled.
New family service plan customers: We are not able to transfer your numbers for now due to some technical limitations. But if you have signed up for a family account through us, you can still call Verizon Wireless customer service at to port your numbers if they are eligible. Turn on your new phone. Your existing service will be canceled automatically once your new service is activated.
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